SYSTEM ZGŁOSZEŃ - nopCommerce 3.50

Idealny system wsparcia dla klientów. Umożliwia śledzenie zgłoszeń. Wparcie dla wielu działów.
Domena *
Premium support

Premium support gives you the option to hire our team to provide you basic help with our products. We can help you with installation and configuration of our plugins. For example, if you don't know how to generate eBay keys or how to get a sandbox account in Klarna or UPS, just purchase the premium support service. Please note that we need access to your store and sometimes access to FTP server or third party portals. So be sure that you will send us the access keys after purchase. If you are interested in purchasing premium support, just check the proper checkbox during purchase. 

All premium support tasks will be done within 24 working hours after we get an access to your store. 

  • Yes [+160,00 zł]
0,00 zł

To try it, you need to make order for this product. After that you will be able to download it via "My account/Downloadable products".

Tickets System:

  1. Easy to create and manage departments (Multiple departments supported)
  2. Allow administrator set Staff
  3. Allow customer/staff to set priority (Low / Normal / High)
  4. Easy to add note (Staff member can view note details quickly on the ticket list)

Allow customers to post tickets at front-end side by:

  • Contact Form
  • My Account - new option Ticket List/Add Ticket
  • Order
  • Product

Manage tickets from nopcommerce admin panel.

  • Admin can specify the ticket's priorities.
  • Admin can change the ticket's department.
  • Admin can specify the ticket's staff.
  • Admin can specify the ticket's status. (available: Open/Processing/Close)
  • Admin can see the list of tickets posted by customers, and also can reply for the tickets posted by customers.

Customers will get email when admin reply for their ticket.

Customers can also see the ticket details and replies posted by the admin at front-end My Account.

Customers can add more comments in the earlier generated tickets.

 

back to top